Shipping & Return Policy

Processing & Orders

We offer shipping to the United States, Puerto Rico, Canada, Australia, New Zealand, the United Kingdom, and Europe. If you encounter any issues during checkout, please don’t hesitate to reach out to us at orders@olympiadoll.com.

Our standard processing time typically ranges from 2 to 5 business days, excluding weekends and holidays. Once processed, shipping generally takes an additional 5 to 21 business days, depending if domestic or international.

As a small family-owned business, there may be occasional processing delays, but rest assured, we’re dedicated to promptly fulfilling your orders. Your patience and understanding mean the world to us.

If you have questions about your order status, please check the tracking number provided following your order placement on the email sent. We kindly ask that you refrain from emailing us during the processing and shipping timeframe as your order is likely in progress. Thank you for choosing Olympia Doll. We appreciate your business and support!

Refunds & Returns

We offer returns and exchanges for items purchased on olympiadoll.com in the United States within the first 60 days, which means you have 60 days after receiving your item to request a return. All returns and exchanges are subject to a 10% re-stocking fee, and the return shipping costs are the responsibility of the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at orders@olympiadoll.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Refunds are applied to the original payment method and are for the purchase price of the item(s), plus applicable sales tax only. Shipping and processing fees are non-refundable. Items must be unopened, unused, and in their original condition to be eligible for a return or exchange. Additionally, limited-time or seasonal items, gift cards, pre-printed personal story sheets, and clearance products are ineligible for returns.

Please send your item(s) packed securely in a sturdy cardboard box and remove any other addresses or barcodes from the box. 

Send your return to the address below:

Olympia Doll
PO Box 410541
Saint Louis, MO 63141

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@olympiadoll.com.

We are dedicated to building a community of happy customers, and if you encounter any issues with our products, contact us at orders@olympiadoll.com. We’ll promptly address your concerns.

Undelivered Orders

If your order tracking status shows ‘Delivered,’ but you haven’t received your order, we recommend taking the following steps:

• Contact the shipping provider immediately for assistance in locating your package.
• If the shipping provider cannot locate your package, please initiate a claim with them as soon as possible.

Lost, Stolen, or Damaged Parcels

Olympia Doll is not responsible for any lost, stolen, or damaged parcels caused by shipping carriers. While we take utmost care in packaging your items securely, once the package is in the hands of the carrier, its safety is their responsibility.

Incorrect Addresses

Please ensure that your shipping address is accurate during checkout to avoid delivery issues. If you have provided an incorrect address, and your package is returned to us, you will be responsible for covering the reshipping fees.