Refund policy

We offer returns and exchanges for items purchased on olympiadoll.com in the United States within the first 60 days, which means you have 60 days after receiving your item to request a return. All returns and exchanges are subject to a 10% re-stocking fee, and the return shipping costs are the responsibility of the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at orders@olympiadoll.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Refunds are applied to the original payment method and are for the purchase price of the item(s), plus applicable sales tax only. Shipping and processing fees are non-refundable. Items must be unopened, unused, and in their original condition to be eligible for a return or exchange. Additionally, limited-time or seasonal items, gift cards, pre-printed personal story sheets, and clearance products are ineligible for returns.

Please send your item(s) packed securely in a sturdy cardboard box and remove any other addresses or barcodes from the box. 

Send your return to the address below:

Olympia Doll
PO Box 410541
Saint Louis, MO 63141

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@olympiadoll.com.

We are dedicated to building a community of happy customers, and if you encounter any issues with our products, contact us at orders@olympiadoll.com. We’ll promptly address your concerns.